Online Shop Returns and Refund Policy

1. Returns

2. Return Authorisation

Before returning any products for refund or repair you must first request authorisation to return the item.

Please contact Micromech at:
Phone: +44 (0)1376 333319
Email: sales@micromech.co.uk

We will require the following information in order to issue the Return Material Authorisation number:

After receiving the above information, Micromech will issue an RMA number.

3. Return Shipments

All products to be returned must be properly packed, any shipping cost to be paid for by customer.
All returns for repair are on a consignment basis, the item remain the customer's property with no debit to Micromech.

Label all returns as follows:

Micromech Limited
Repair Department RMA________
Unit 5-8 Chilford Court
Rayne Road

Braintree

Essex

CM7 2QS

Note: Each package must include the RMA number on the packing slip and be mark on the outside of the package.
Please note: Returns without a valid RMA number will not be accepted.

4. Warranty

The Micromech products typically have a warranty period of 12 months. Warranty status is determined at the sole discretion of Micromech after inspecting the product.

5. Warranty Repair

Applies to products that fail during the warranty period under normal use.

6. Non-Warranty Repair

Applies to all products not covered under warranty.

7. No Fault Found

In the event that Micromech or its suppliers perform standard tests and finds no problem with the unit, the unit will be classified as a non-warranty repair, will be returned and an evaluation fee will be made.

8. Terminology

Micromech referrers to Micromech Limited